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Explore Our Legal Terms and Account Policies

Our legal terms set out how your account works, what we collect, and how we handle your data — written to be read, not buried. Access depends on local law and is available where your region permits it.

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gt1008 Explore Our Legal Terms and Account Policies
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Open a Support Request for Legal or Account Questions

If you need to request a data correction, ask about your account terms, or raise a legal query, our support team handles these directly. Reach us through the channels below — we respond to account and policy questions as a priority, and you can expect a reply within one business day for written requests.

Live Chat Start a live chat from your account dashboard for fast responses to account and policy questions. Available around the clock for registered account holders.
Email Support Send a written request to our support email for data access, correction, or deletion queries. We respond to legal and privacy requests within one business day.
Account Help Centre Browse the help centre inside your account for answers to common policy questions, including how to update your registered contact details or close your account.
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Switch to a Secure Account with Clear Data Practices

Your account security and data handling are not afterthoughts here. We use SSL encryption across all account pages, and your login is protected by OTP verification tied to your registered mobile number. Data we collect is limited to what your account needs — contact details, wallet transaction records for DANA, OVO, or GoPay, and session logs for security purposes. We do not sell your data to third parties. Retention periods are set by compliance requirements, and you can request a copy or deletion of your personal data by contacting support directly.

SSL Encryption

Every account page and transaction — including DANA, OVO, and GoPay deposits — runs over SSL. Your session data is never transmitted in plain text.

OTP Login Verification

Account access requires OTP confirmation to your registered mobile number. If you receive an OTP you did not request, contact support immediately to secure your account.

Data Access Requests

You can request a copy of the personal data we hold on your account at any time. Submit the request through email support and we will respond within one business day.

Account Closure

To close your account and request data deletion, contact our support team directly. We process closure requests in line with our retention obligations under applicable law.

See What Our Legal Terms Actually Cover

Real questions from account holders about how our legal terms work, what data we hold, and how to act on your rights.

We collect your contact details, registered mobile number, and wallet transaction records for DANA, OVO, or GoPay. Session logs are kept for security and fraud prevention purposes only.

Yes. Send a written request to our support email and we will provide a summary of the personal data linked to your account within one business day.

Log in to your account, go to account settings, and update your mobile number or email address directly. For changes that affect your wallet verification, contact support to confirm the update.

Access depends on local law and is available only where your region permits it. We do not make blanket availability claims — check your local regulations before opening an account.

Retention periods are set by compliance and regulatory requirements. After account closure, we keep only what applicable law requires, then delete the remaining data on schedule.

Contact our support team by email with the details of your concern. We treat data handling complaints as a priority and aim to respond within one business day.